ITSM
Keep Your People Working and Your Mission Moving
51%
Monthly ITSM issues closed
through automation
34%
Reduction in tickets opened
through expanded self service
4.9/5
Average customer
satisfaction

Support requests grow.
Repetitive work should not.

GXM’s Information Technology Service Management (ITSM) and Service Desk solution combines technical expertise, ServiceNow workflows, and automation to help government teams resolve issues, manage service requests, and reduce manual effort.

Help Desk and Technical Support

Help users troubleshoot issues, navigate access requirements, and obtain technical assistance through a tiered support approach.

Automated Ticket Workflows

Use automation to classify incidents, route requests, and resolve repeatable issues, reducing manual work across the service desk.

Tier 0 Self Service

Turn recurring support needs into self-service workflows that help users complete routine tasks and reduce the number of tickets requiring assistance.

ServiceNow at the Core

Connect service requests, support workflows, and reporting through a centralized ITSM platform tailored to program needs.

Trend Analysis & Service Improvement

Analyze recurring issues and support patterns to identify opportunities for automation, improve workflows, and address common user needs.

Service Performance Visibility

Track service level agreements and ITSM metrics to assess performance, identify bottlenecks, and guide improvements.
ITSM
Enterprise Ready for Government IT Operations
  • Combines user assistance, technical troubleshooting, and infrastructure support
  • Supports collaboration across government and contractor teams
  • Connects tiered staffing with automated service workflows
  • Supports cloud and on-premises operating environments
  • Uses service reporting and recurring issue analysis to guide improvement
  • Integrates with tools you already use
GXM’s ITSM solution supports organizations managing complex IT environments where dependable support and efficient service delivery matter to daily operations.

Reduce Repetitive Work.
Strengthen User Support.

Give your teams the technical support, self-service options, and automated workflows they need to keep work moving.

IMPROVE YOUR IT SUPPORT
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